Our guarantee is to provide you with the best equipment solutions for your needs. 

When you choose to purchase from White Cross, your rights are always protected under Australian Consumer Law but should you have a “change of mind” and would like to return your purchase please refer to our below returns policy for your rights and our obligations to you.

Change of mind

We will gladly offer a full refund or exchange under our change of mind policy providing the item is returned:

Showroom refunds will be offered in accordance to store limit of $500 and returned to the buyer in the form of the original payment method. Refunds over $500 will be returned to the buyer in the form of a bank transfer or credit note.

**Change of mind items returned after 30 days are at the discretion of White Cross Healthcare Solutions Management. Refunds or exchanges may incur a restocking fees and returns are still subject to the change of mind conditions listed above.

Goods which a Change of mind is Not Available

We recommend consumers choose carefully before ordering/purchasing the following items as we do not offer CHANGE OF MIND refunds or exchanges under any circumstances of:

Consumers who purchase items where “change of mind” is not available are still protected under consumer law if the item is faulty, not fit for purpose or does not match the description as provide at the time of the initial sale/quote.