"I wish to thank you and your courteous and helpful staff for your samples and advice from day one. Rest assured that I will recommend your business to everyone. May your business continue its great service to many."
"On behalf of my family, I would like to thank you all for the assistance and care shown to our late father. Dad was always pleased with your service and the courtesy shown to him."
"Thank you ever so much. What you have done for our father was a wonderful way in helping him maintain his independence."
Just wanted to say thanks!!! Thanks for returning phone calls and emails! Thanks for taking the time to let me know if something is delayed! Thanks for working with me when I ask you to ring and organize meeting times with me! Thanks for taking my 2,000 phone calls a day! And lastly, thanks for being approachable and easy going! Your attitudes, kindness, and efficiency really does make a difference so thank you!!! Dale - I've been meaning to tell you for several weeks now that Stewart is always getting great feedback from my clients! A lot of them say how kind and caring he is. I've never heard a bad word about Stewart! I've never heard anything bad about anyone but Stewie seems to be a favorite 🙂 Please let him know!
Yesterday, Thursday 14/3/13, I visited your Geelong store in MyersStreet. I needed some advice regarding continence products for my Dad. I was warmly greeted by Shae Jones who immediatly made me feel comfortable about being in unfamiliar surroundings. She stepped me through a maze of products explaining their benefits. We decided on 2 possible products and then I was amazed that she offered me a free sample of these 2 items. With costings provided and samples under my arm I left the store. I want you to know that this young lady is an asset to your company. I have been a buisness owner in Geelong for 20 years and I know when someone is just working and biding time in their job as opposed to someone who has the understanding and empathy with a clients need. Shae was an outstanding example of the latter. People are too quick to write or ring and complain but few bother with compliments. I know the value of feedback and that is my reason for corresponding. Strike a medal for excellent customer service and present it to Shae, she deserves it. I look forward to my next visit to your store because I know I will be welcomed and pampered.